Shipping & Shop Policies

SHIPPING

We ship via Canada Post and our packages typically will arrive within three to seven business days. Expedited parcels are trackable and insured up to $100.

Delivery within Canada

Orders up to $119.99 before taxes - $12

Orders over $120 before taxes - FREE

When we have a pop-up shop or workshop, you are also welcome to pick up your purchase using the LOCAL PICKUP option - FREE

Delivery to the United States

Orders up to $119.99 before taxes - $12

Orders between $120 to $150 before taxes - $15

Orders over $150 before taxes - FREE

International orders may be subject to additional duties, customs fees and taxes. These additional fees are the responsibility of the customer.

Delivery outside of Canada and the U.S.

Costs will be calculated and charged at the time of shipping. 

**Please note, we cannot be held responsible for lost packages.


RETURNS AND EXCHANGES

We are happy to accept returns of yarns for a store credit that have not been used, in their original packaging and with a receipt within 90 days of the purchase date. Shipping fees are the responsibility of the customer unless the product is faulty. Please contact us to arrange for a return. Please note that we have tried our best to match the colour of the yarn to the photo but there will always be some variance between screens.